SHIPPING POLICY
We offer free shipping within Switzerland, except for some items offered in special sales.
All orders placed, except preordered or made to order pieces, are normally shipped the same day, or the next working day. Depending on your delivery destination, shipping will normally take 2-3 working days.
November|27 STUDIO cannot be held responsible for unforeseen delays, due to customs procedures, weather conditions, or others.
For deliveries to countries outside Switzerland, customs charges and other taxes or duties at destination may apply and are not included.
If your shipping destination is not available, please contact us and we will find the solution.
RETURN & EXCHANGE POLICY
We offer free returns on purchases, except for those made in special sales: pre-orders or made to order pieces, sample sales, sales, archive sales.
Please note that "Made to order" pieces are made specially for you and we cannot accept exchanges or refunds in these cases.
If you wish to exchange or return your order, you can do it within 7 calendar days of the delivery date, provided they are unworn, unused and fits for resale, tags and packaging.